Now Hiring Direct Services Advocate – RIL Team

This is a job listing for Women's Center & Shelter of Greater Pittsburgh

40 Hours; M-F with varying shifts including day/evening hours; Focus on working with ESL client

Provides direct service and advocacy to clients in Front Office, Children’s Program, Shelter Program, and Hotline Program with a specific focus on working with individuals who are refugees, immigrants, or speak English as a second language.


This Direct Services Advocate will have the specific responsibility of working with all non-English speaking clients in the Front Office and Children’s Program, as well as in the Shelter/Hotline Program, providing services including: crisis intervention counseling; safety planning; individual advocacy; immigration assistance; all victim support services; and specifically while in Shelter, intake interviews and general assistance to make sure basic needs are met. Also, this Advocate will facilitate or co-facilitate support groups that include or are focused on this underserved population. In the Front Office, this Advocate will provide a welcoming and secure environment for all visitors, with a focus on supporting non-English speaking visitors upon entry into the building. As a member of the RIL (Refugee, Immigrant, Limited English Speaker) Team, this Advocate will meet every other week with the RIL Team and may take on other duties related to improving the quality of our services to this population.   

All Shelter/Hotline Advocates have the following Shelter responsibilities with all clients:

All Shelter/Hotline Advocates have the following Hotline responsibilities with all clients:

All Children’s Advocates have the following responsibilities with all clients:

All Front Office Advocates have the following responsibilities:

All Advocates have the following combined responsibilities:


Salary starts low $30,000s annually plus excellent benefits.

Non-Exempt Status

Women’s Center & Shelter is an equal opportunity employer and is committed to ensuring that both applicants and employees are treated without discrimination on the basis of race, color, gender identity expression, national origin, age, religion, disability status, sexual orientation/identity, citizenship status, veteran status, marital status or any other protected characteristic.

Nothing in this job description restricts management’s right to assign and reassign duties and responsibilities to this job at any time.

Applicants must send a cover letter and resume to by September 13, 2019.

About WC&S

WC&S is a comprehensive domestic violence program serving over 7,500 adult and child survivors of domestic violence annually & facilitating intervention groups to over 300 men who batter. All staff learn about and support the organization’s mission, guiding principles, and values, as well as the tenets of Women’s Center Business System (WCBS), and are sensitive to cultural and workplace harmony and infusing principles of Sanctuary (a model for providing trauma-informed care) into their daily interactions with clients and co-workers.

View All Job Listings