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Now Hiring Director of Crisis Services

This is a job listing for Safe Berks

Job Description

Position Title: Director of Crisis Services 

Employment Type/Hours: Full-time, 40 hours per week

Supervisor: Chief Operating Officer 

Department: Crisis Services

FLSA Status: Exempt 

FLSA Exemption Test: Professional Exemption

Starting Salary/Hourly Rate: $58,000/year 

Last Updated: 03/01/2023

Bilingual/bicultural Spanish-English speaking candidates strongly preferred

Our Mission

Safe Berks provides a safe haven and support for victims of domestic violence and sexual assault through education, advocacy, and a relentless commitment to preventing abuse. We are dedicated to fostering an inclusive environment where individuals can be their true selves and feel empowered to stand up to all forms of oppression.

Our Values


We believe that freedom from physical, emotional, spiritual, and psychological harm is a basic human right of all individuals. We know that domestic violence, sexual assault, oppression, and privilege include power-based tactics that affect physical, emotional and psychological safety and we work to help survivors heal the wounds caused by power-based violence.


We value the dignity of all individuals while appreciating our differences and celebrating and honoring our diversity. Respect is reflected in the way we treat our clients, ourselves, and members of the community. We believe our work requires us to reach out to marginalized individuals and communities and to create space to celebrate and nurture them.


We believe empowerment begins with recognizing and knowing that individually and collectively Safe Berks clients, staff, and volunteers have the strength to make the necessary changes and accomplish our goals. We recognize that success is defined by each individual given their experience, talents, and culture and we celebrate this success.


We will educate ourselves and our community to reject and prevent violence and oppression in our own lives and in the lives of the people around us. We recognize that our mission and values are transformational, and we must work with intention to break down social and cultural norms that continue to divide us.


We believe that hope is key to our existence, to our ability to persevere and to achieve goals. We recognize that our work fosters hope and resilience and improves physical, emotional, spiritual, and psychological well-being.

Equity and Inclusion

Safe Berks is committed to fostering a diverse and inclusive environment where all staff, residents, clients, board members, and volunteers feel safe and empowered to stand up to oppression of all kinds. We believe that the collective sum of our individual differences, life experiences, knowledge, creative outlets, innovative approaches and solutions, unique capabilities, and talent that our employees exhibit in their work represents the quality of our life-saving services. Reflective of the community we serve and embrace, we celebrate differences in age, color, disability, ethnicity, family or marital status, gender identity, or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Position Standards

Essential Duties & Responsibilities (includes but is not limited to the following):

  1. Hire, train, develop, evaluate, and supervise staff, volunteers, and interns in the Crisis Services department.
  2. Create and manage department schedule to ensure 24/7/365 coverage is provided on the agency email, hotline, text line, and that in-person intake coverage is available; position fills in for department staff when needed due to absences or vacancies. 
  3. Periodically evaluate and audit completed phone and in-person intake assessments with individuals seeking services to identify if immediate needs were met, options provided, and appropriate referrals were made.
  4. Ensure that all calls/text and in-person intakes receive appropriate safety planning and referral options are provided. 
  5. Provide options for reporting/disclosure referrals for health or mental health services and other services as needed.
  6. Responsible for ensuring the department maintains records in accordance with agency standards and completes and submits required reports and other written documents as assigned.
  7. Work cohesively with the Director of Residential Services and the Director of Case Management Services to support client needs, coordinate services, and foster open communication and collaboration among staff in all three departments.
  8. Facilitate the Hotline Training and Community Resources Training as part of the agency’s Advocate training program.
  9. Participate in staff meetings, director’s meetings, agency events, ongoing development meetings/trainings, and works with partner agencies to identify additional available programming.
  10. All other duties as determined by supervisor.


Educational & Experience Requirements:

Employment Experience (amount and kind)

Education (general level required or specific courses)

Essential Physical Requirements:

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties. Reasonable accommodations may be made to enable individuals to perform the essential functions. 

Other Requirements:

Salary Description


To Apply

Those interested in applying can fill out their application here.

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