Now Hiring Training & TA Program Services Coordinator

PCADV is looking for a dynamic Program Services Coordinator who is committed to taking an active role in walking out our mission to end intimate partner violence and all forms of violence and oppression.

Do you have a passion for social justice and improving systems’ responses to victims of domestic violence?

Are you someone who is invested in our vision that domestic violence can and must come to an end for the next generation?

If this describes you, please read on…

*Note: This position is primarily remote. Some in-person meetings and event support will be required. Pennsylvania residents with proximity to Harrisburg are prioritized; occasional travel may be required.

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Job Title: Program Services Coordinator

Department: Program Services Department

Reports to: Chief Program Services Officer

FLSA Status: Full-time; Non-Exempt

Approved By: Human Resources

Salary Range: $50,000 – $70,000

BELONGING, DIGNITY & JUSTICE (BDJ) STATEMENT OF RESPONSIBILITY FOR STAFF

At PCADV, we embrace diversity and our collective strength. We believe in creating a community where systems support all so everyone can thrive. PCADV is committed to actively growing and developing in the areas of diversity, equity, and inclusion for all who serve within the organization. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. To sustain a culture of accountability to DEI, every PCADV employee is responsible for the following behaviors and values:

• Accountability- we improve our organizational culture by engaging in healthy and constructive feedback behaviors
• Celebrate- we acknowledge and celebrate our diversity through active understanding and respect. Everyone associated with PCADV is expected to engage in allyship behaviors, make connections, challenge stereotypes, and address incidents of unconscious bias
• Engage – we engage each other by providing tools for success, getting to know others, allowing others to grow, recognizing the efforts of others, and encouraging teamwork through reciprocity with acts of kindness. We center relationship building in our work as colleagues
• Identifying challenges and problem solving – we identify gaps in communication, foster an environment of open and direct communication without repercussion, allow others to be and feel heard, define boundaries for awareness and safety, and seek solutions to problems big and small
• Discovering – we commit to process discovery by highlighting opportunities, finding information, and measuring outcomes of organizational and team goals

POSITION SUMMARY

The Program Services Coordinator provides administrative and clerical support to the Program Services Department and other PCADV Departments (as needed) throughmeeting, travel, and event coordination; maintaining accurate data and reporting; technical assistance facilitation; resource and information oversight; and other duties as assigned. The Coordinator is to exercise judgment to independently identify problems and challenges within their area of responsibility, research options, and propose workable solutions, thereby making a substantive contribution to the administration of the Departments.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administrative Responsibilities

• Coordinate the planning, implementation, and evaluation of training, technical assistance (TA), and program development initiatives that align with PCADV priorities.

• Support grant documentation, compliance monitoring, and preparation of reports required by PCADV and other funders.

• Coordinate the daily activities of the Departments such as phone coverage, resolving equipment issues, and responding to requests for information.

• Track training attendance, feedback, and follow-up needs to inform future TA priorities.

• Organize and maintain Departments’ electronic files; compose and type routine correspondence, format charts and tables; utilize a variety of online electronic reporting systems, and other computer software programs, as needed.

• Respond to TA requests from member programs and connect them with the appropriate coalition staff.

• Support the creation and dissemination of training materials, toolkits, guidance documents, and resource packets.

Meeting, Event, and Travel Coordination

• Assist in coordinating, scheduling, planning, and hosting Departments’ and organizational virtual and in-person events, meetings, conferences, training, workshops, webinars, and conference calls. Attend events to provide in-person support, including annual events at the PA Capitol

• Work independently to identify and set up the necessary equipment and operate diverse technology for webinars, staff training, and meetings

• Coordinate PCADV staff travel and negotiate travel rates

General

• Attend and participate in PCADV staff meetings, Board and Membership meetings, and in-service training as requested

• Perform other duties as assigned

EDUCATION/EXPERIENCE

Minimum of three years of experience in administrative support.

OTHER EXPERIENCE & REQUIREMENTS

• Demonstrated experience in essential support functions: word processing, formatting, file maintenance, editing and proofreading, web-based research, and database utilization

• Demonstrated ability to record and transcribe official minutes of lengthy, complex meetings and discussions

• Demonstrate knowledge of domestic violence and understanding of related issues

• Awareness about cultural and socioeconomic topics of importance; how these issues apply to domestic violence intervention, prevention, and services

• Commitment to PCADV’s mission, vision, and core values statement

• Ability to maintain confidentiality

• Ability and willingness to work cooperatively with a diverse group of people

REASONING SKILLS & ABILITIES

• Initiative and ability to work beyond instructions, and good problem-solving skills

• Demonstrated ability to effectively handle multiple tasks at one time

• Demonstrated ability to develop and maintain cooperative relations with a diversity of individuals, organizations, and government agencies

• Demonstrated ability to manage time, evaluate progress, and adjust activities to complete work within established time frames; ability to work independently and collaboratively

COMMUNICATION SKILLS

• Excellent written and oral communication skills

• Ability to communicate effectively and courteously in person and virtually

COMPUTER SKILLS

The following are required computer skills for this position:

• Proficiency with computers, Macintosh preferred

• Proficiency using Microsoft 365, including Teams, SharePoint, OneDrive, Forms, Word, Excel, and PowerPoint

• Proficiency using Paycom, and Acrobat Professional preferred

• Experience with Zoom and Teams virtual meeting platforms

• Willingness to learn and apply electronic technologies

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk, hear, and listen. The employee frequently moves and sits. Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT

The work environment described here is representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is able to be performed remotely, so the work environment may vary depending on the employee’s preferred working conditions.