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Now Hiring Text/Chat Advocate

This is a job listing for Women's Center & Shelter of Greater Pittsburgh

Job Opening

As a Text/Chat Advocate, your primary responsibility is to provide online emotional support, crisis counseling, referrals, and information and safety planning to victims of domestic violence. You will have the ability to multi-task, work independently, and be a resourceful problem solver with attention to detail, and effective time management and written communication skills. Due to the sensitive nature of our work, it is important that you understand abusive family dynamics, including intimate partner violence (IPV), cycle of abuse, power, and control dynamics, and child abuse and neglect. The successful candidate is sensitive to trauma and cultural diversity issues and is passionate about ending domestic violence. This role will be based out of the WC&S office.

WC&S is a comprehensive domestic violence program serving over 8,000 adult and child survivors of domestic violence annually & facilitating intervention groups to over 500 men who batter. All staff learn about and support the organization’s mission, guiding principles, and values, as well as the tenets of Women’s Center Business System (WCBS), and are sensitive to cultural and workplace harmony and infusing principles of Sanctuary (a model for providing trauma-informed care) into their daily interactions with clients and co-workers

Here’s what you will do:

This role provides you with the opportunity to showcase your active listening and communication skills, and the ability to contribute to the organization’s mission in a variety of ways. If you are comfortable working independently, and a proficient user of technology software, we are eager to hear from you. WC&S will offer you an environment that provides endless opportunities to advance your knowledge and skills.

WC&S offers a comprehensive and competitive benefits package, including: generous paid time off; health, vision, and dental insurance; short-term and long-term disability coverage; group life insurance; retirement plan; Flexible Spending Account; Employee Assistance Program; and is a Public Service (Student) Loan Forgiveness-eligible employer.

WC&S is an equal opportunity employer and is committed to ensuring that both applicants and employees are treated without discrimination on the basis of race, color, gender identity expression, national origin, age, religion, disability status, sexual orientation/identity, citizenship status, veteran status, marital status or any other protected characteristic.


This position will remain open until we find the best candidate for the position. To ensure consideration for an interview, please send a resume and cover letter to the Director of Administration at by end of business on Wednesday, September 30, 2020.

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