Now Hiring IT Support Specialist

The IT Support Specialist (“ITSS”) is a Full-Time position that provides a broad range of day-to-day IT support services for PCADV staff as supervised by the Director of Information Technology.  In addition the ITSS has primary responsibility for: triage, evaluation, addressing appropriately, and follow-up as necessary with technical information, status, and resolution of Helpdesk requests; through resolution and/or escalation of issue to appropriate vendor or other internal staff; coordinating procurement, inventory and ordering of IT related hardware and software; initial setup and ongoing support of hardware and software; maintaining and assisting in ongoing development of associated databases to assure accuracy and appropriate entry of information; maintaining departmental files in accordance with established procedures; and providing collaborative support efforts for PCADV IT staff. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Include the following but may include other duties as assigned. 

QUALIFICATIONS AND COMPETENCIES  

Include the following Education and/or Experience 

COMMUNICATION SKILLS 

REASONING ABILITY / SOCIAL / PSYCHOLOGICAL AND OTHER ABILITIES

PHYSICAL DEMANDS   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT

The noise level in the work environment is usually quiet but with constant interruptions. When working in the network and server room, temperature is at or below 70°. 

SUPERVISORY RESPONSIBILITIES 

Not Applicable/None 

OTHER REQUIREMENTS 

Qualified candidates should forward resume, cover letter, and salary requirements to:

Email:

Documents formatted in MS Word, pdf, or Rich Text Format may be emailed to: hr@pcadv.org

Mail:

PCADV Human Resources
3605 Vartan Way, Suite 101
Harrisburg, PA 17110

Fax:

717-671-8149
Attention: Human Resources

PA Coalition Against Domestic Violence offers very competitive salaries and an excellent benefits package. We are fully committed to a culturally diverse staff to better serve domestic violence victims and program staff, many of whom experience racial, gender, economic and other/multiple oppressions. We seek people from diverse backgrounds with a commitment to PCADV’s mission to end domestic violence, to social justice and to working for social change.

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