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Now Hiring Director of Case Management Services

This is a job listing for Safe Berks


Position Title: Director of Case Management Services 

Employment Type/Hours: Full-time, 40 hours per week

Supervisor: Chief Operating Officer 

Department: Case Management Services

FLSA Status: Exempt 

FLSA Exemption Test: Professional Exemption

Starting Salary/Hourly Rate: $58,000/year 

Last Updated: 03/01/2023

Bilingual/bicultural Spanish-English speaking candidates strongly preferred

Our Mission

Safe Berks provides a safe haven and support for victims of domestic violence and sexual assault through education, advocacy and a relentless commitment to prevent abuse. We are dedicated to fostering an inclusive environment where individuals can be their true selves and feel empowered to stand up to all forms of oppression.

Our Values


We believe that freedom from physical, emotional, spiritual and psychological harm is a basic human right of all individuals. We know that domestic violence, sexual assault, oppression and privilege include power-based tactics that affect physical, emotional and psychological safety and we work to help survivors heal the wounds caused by power-based violence.


We value the dignity of all individuals while appreciating our differences and celebrating and honoring our diversity. Respect is reflected in the way we treat our clients, ourselves, and members of the community. We believe our work requires us to reach out to marginalized individuals and communities and to create space to celebrate and nurture them.


We believe empowerment begins with recognizing and knowing that individually and collectively Safe Berks clients, staff and volunteers have the strength to make the necessary changes and to accomplish our goals. We recognize that success is defined by each individual given their experience, talents, and culture and we celebrate this success.


We will educate ourselves and our community to reject and prevent violence and oppression in our own lives and in the lives of the people around us. We recognize that our mission and values are transformational, and we must work with the intention to break down social and cultural norms that continue to divide us.


We believe that hope is key to our existence, to our ability to persevere and to achieve goals. We recognize that our work fosters hope and resilience and improves physical, emotional, spiritual, and psychological well-being.

Equity and Inclusion

Safe Berks is committed to fostering a diverse and inclusive environment where all staff, residents, clients, board members, and volunteers feel safe and empowered to stand up to the oppression of all kinds. We believe that the collective sum of our individual differences, life experiences, knowledge, creative outlets, innovative approaches and solutions, unique capabilities, and talent that our employees exhibit in their work represents the quality of our life-saving services. Reflective of the community we serve and embrace, we celebrate differences in age, color, disability, ethnicity, family or marital status, gender identity, or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Position Standards

Essential Duties & Responsibilities (includes but is not limited to the following):

  1. Hire, train, develop, evaluate, and supervise staff, volunteers, and interns in the Case Management Services Department.
  2. Provide direction, mentorship, and guidance to all case managers to support client needs and service plan-related goals.
  3. Ensure appropriate coverage is always maintained to meet the needs of the department and fills in when department personnel is unavailable or otherwise unable to complete their duties.
  4. Periodically evaluates and audits services that case managers are providing to ensure they meet the standards of quality, trauma-informed case management, and ensures records are maintained in accordance with agency standards. 
  5. Ensures compliance with regulations and standards including regular monitoring of case notes and client files, including participation in monitoring visits from funders.
  6. Ensure that individual clients and families have the resources and support from the community needed to feel less isolated.
  7. Participate in staff meetings, director’s meetings, agency events, ongoing development meetings/trainings, and work with partner agencies to identify additional available programming.
  8. Responsible for the completion and submission of required reports and other written documents in a timely manner.
  9. Responsible for facilitating the Community Resources training as part of the agency’s Advocate training program.
  10. All other duties as determined by the supervisor.


Educational & Experience Requirements:

Employment Experience (amount and kind)

Education (general level required or specific courses)

Essential Physical Requirements:

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties. Reasonable accommodations may be made to enable individuals to perform the essential functions. 

Other Requirements:

Salary Description


To Apply

Those interested in applying can fill out their application here.

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